A professional manufacturer of high quality hand dryer, auto soap dispenser, auto faucet, auto flush valve, automatic aerosol dispenser, ODM customized service

FAQ

Frequently asked questions

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Yes, we are a professional hand dryer, auto soap dispenser, auto faucet and auto flush valves manufacturer located in Taiwan. We have been in the hygiene industry for more than 20 years. Our factory is ISO 9001 and ISO 14001 certified. In addition, our experiences R&D team are capable of new product design and customized products.Customers are always welcome to visit our factory and our team! Read More
For sample orders, it will be 2 weeks after an order is confirmed. For official/batch orders, it will be 4 weeks after an order is confirmed.However, as we follow made-to-order policy, please contact us with your product inquiry for the most accurate ship date. Read More
We can provide private label service. We have two options: screen print and laser. There’s a MOQ for private label service. Please contact us for more details and terms. Read More
It’s 3 years for hand dryer and 1 year for auto soap dispenser and auto faucet.a. Three Years on Parts. The parts are warranted for a period of three (3) years after the date of purchase. We will provide a replacement for any defective part without charge for the part. Parts used for replacement are warranted for the remainder of the original warranty period.b. No Labor. This Limited Warranty does not include labor or other costs incurred for service, repair, removal, installation, shipping or handling of defective or replacement product or parts. For certain items that are designed to be replaced by the owner, you are solely responsible for any replacement labor. Air filter (if equipped) cleaning is normal consumer-required maintenance. Please refer to the Operating Manual that is included in the packaging for air filter changing procedures.c. Proper Installation. This Limited Warranty applies only to Hokwang products that are installed by a licensed electrician who install products in accordance with all applicable building codes and permits utilizing the Hokwang’s products’ installation and operation instructions and following good trade practices. Read More
Our products have passed international safety standard approvals including UL/CUL, CSA, CE, LVD, EMC, TUV/GS, CB, WEEE, RoHS, etc. These certifications verify the stability and reliability of our company and products. You can find the safety approval marks at each page for different models. Read More
High Speed hand dryers can help projects qualify for LEED (Leadership in Energy and Environmental Design) credits. Instead of using paper towels, Meeting LEED requirements below; 1. Reducing energy consumption with fast dry times 2. Reducing the waste, 3. Improve operational costHokwang high speed hand dryers may obtain the below LEED CREDITS (LEEDv4 Rating Systems).LEED v4 for Building Design and Construction (BD+C) -EA (Energy and Atmosphere) Prerequisite: Minimum Energy Performance -EA (Energy and Atmosphere) Credit: Optimize Energy Performance -MR (Materials and Resources) Credit: Building Product Disclosure and Optimization – Environmental Product Declaration -MR(Materials and Resources) Credit: Building Product Disclosure and Optimization – Sourcing of Raw Materials -EQ (Indoor Environmental Quality) Credit Green CleaningLEED v4 for Building Operations & Maintenance (O+M) -EA (Energy and Atmosphere) Prerequisite: Minimum Energy Performance -EA (Energy and Atmosphere) Credit: Optimize Energy Performance -MR (Materials and Resources) Credit: Facility Maintenance and Renovation Read More
The blue light is an indication light to guide users to the most efficient drying area. Hokwang is the first manufacturer that uses this identity.It brings some fun to the hand drying process and some kids could really enjoy playing with the blue light. It also creates a sense of modernness and high technology. Read More
A conventional hand dryer dries hands by warm air. The air speed is relatively low and so does the noise level. A high speed hand dryer dries hands by air speed. It literally blows water away. It uses less power as it focus on air speed rather than air temperature (heating element). For an example of conventional hand dryer, please refer to HK-2400 hand dryer. For an example of high speed hand dryer, please refer to HK-JA or EcoMo hand dryer. Read More
There are CE, LVD, EMC, EMI, GS, CB for Europe, UL, cUL, CAS for north America, SAA for Australia, CCC for China, etc. All electrical appliance, including hand dryer, should pass safety approvals and use qualified materials. Some countries have special requirements for safe tests, you can always contact your supplier for further information or assistance. Read More
There are different ways of measuring “green profiles” for a hand dryer. One is from the energy consumption. Conventional hand dryers usually cost more energy due to the high wattage and longer drying time. Hence, a high speed hand dryer are often considered energy-saving hand dryer, for its fast-drying feature and low power consumption. Institutions and regulations, including GreenSpec, PCR (Product Category Rule for hand dryer issued by UL Environment), ETL (ETL Method for the Testing of High Speed Hand Air Dryers) all set standards for this measurement.Another way is to measure how many recyclable or non-toxic materials are used to assemble a hand dryer. For example. RoHS and WEEE are two certifications that verifies this measurement.The third one is a trend in recent years: the verification of product carbon foot print. It usually calculate not only the emission of carbon dioxide when using an electric appliance, also the accumulation of carbon dioxide during the whole manufacturing and transportation process. Read More
European Commission Regulation No. 1275/2008 came into force regulating requirements for standby and off mode electric power consumption of electrical and electronic household and office equipment. This regulation arises from the One Watt Initiative by the International Energy Agency (IEA). The regulations mandate "off mode" and standby power shall not exceed 0.5W. Equipment must where appropriate provide off mode and/or standby mode when the equipment is connected to the mains power source. Read More
IP code (International Protection Marking) classifies and rates the degree of protection provided against intrusion and water. The first digit indicates the level of protection that the enclosure provides against access to hazardous parts. The second digit indicates the level of protection that the enclosure provides against harmful ingress of water. It depends on the installation site to decide the necessary IP rating for the hand dryer. It is not a sole assessment to a hand dryer as there’re other criteria for a safe hand dryer Read More
Disconnect power supply->wipe the cover with a damp cloth and mild cleaning solution (never use abrasives to clean the cover). Read More
There’s no definite answer to this questions. You can find many casing materials, such as high impact plastic, stainless steel, steel with coating, aluminum, etc. The selection of casing materials usually depends on the installation location. You may want to use a stainless steel casing if your wash basin it made of the same material. If you have a white or ivory interior design, you may want to choose a white coating to keep it in the same color tone. It makes your purchase easier if you can find all of them from one supplier. Read More
It’s an abbreviation for Americans with Disabilities Act. It defines the accessible requirements for the design and construction of washroom space in the United states. EDF (European Disability Forum) in Europe shares similar ideas of promoting disability rights. 1. a hand dryer shall protrudes no more than 4 in (100 m) into walks, halls, corridors, passageways, or aisles. 2. for installation, the maximum mounting high forward reach allowed shall be 48 in (1220 mm). The minimum for low forward reach is 15 in (380 m). Read More
There’re two common types for hand dryer filters: carbon filter and HEPA filter. These are usually installed in the air inlet of a hand dryer, some of them can be inserted inside of a hand dryer. A carbon filter can filter dust, lint, etc., and thus lengthen the life cycle of a hand dryer. A HEPA filter (often comes in an assembly) can filter different ratio of airborne particles according to the HEPA class. Currently EcoMo (equipped), HK-JA (optional) have HEPA filter (class H13 with retention >99.95% in total). Other models in high speed hand dryer range have carbon filter as an optional accessory. Read More
Total watt/1000 x drying time (seconds)/60/60=____kw/hr Take EcoFast high speed hand dryer for example. It’s 1000W/1000x10 seconds/60/60=0.0027 kw/hr. Read More
Installing a hand dryer can be cost-saving in the long run, especially for public washrooms. It also helps hand hygiene and avoiding the spread of bacteria and other germs. Generally, you can choose from the casing design, the color or the preferred operation way (manual or automatic). Sometimes the mounting option or the power consumption also matter when you’re trying to apply for a green building or a user-friendly washroom design. Read More
A DC type (use batteries) is more common in the market. However, some models can use both of the AC type (with transformer) and DC type. Among Hokwang’s auto soap dispenser range, HK-800DA and HK-950DA are DC type only, while other models all have optional AC/DC type available. Read More
In general, you can use any soap you find in the market. If it is for home use or office, which do not require a bulk of soap, you can buy soap from supermarket or from the internet. If it is for buildings or other public areas, you can source it from janitorial suppliers. Just remember to use foaming soap when you have an auto foam soap dispenser. Read More
Our wall mounted auto soap dispenser (link): Blinking blue light indicates low battery. Our deck mounted auto soap dispenser (link): Blinking red light indicates low battery. Read More
For most of our wall mounted auto soap dispenser (link), there’s transparent lens on the cover enable you to see how much soap left. For deck mounted auto soap dispenser (link), the blinking green light on the LED indicator will remind you to refill the soap tank. Read More
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Hokwang Introduction

Hokwang Industries Co., Ltd. is Taiwan supplier and manufacturer in Bathroom Products Industry. Hokwang has been offering our customers high quality Hand dryer, soap dispenser, faucet, flush valve, high speed hand dryer, auto soap dispenser, auto faucet, auto flush valve, customized hand dryer since 1996. With both advanced technology and 30 years experience, Hokwang always make sure to meet each customer's demand.