Frequently Asked Questions (FAQ)

A professional manufacturer of high quality hand dryer, auto soap dispenser, auto faucet, auto flush valve, automatic aerosol dispenser, ODM customized service


Frequently asked questions

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One can find all the basic information of Hokwang in this general section of the FAQ, including the certificates received (ex: IS 9001 and ISO 14001 and many other safety approvals such as UL, CSA, CE, LVD, EMC; also green certificates as the WEEE and RoHs), lead time (sample order around two weeks and formal order around four weeks), OEM/ODM/customize product possibilities and the warranty of our goods. By going through these questions, one can clearly have a general background knowledge of how we do business here at Hokwang.Yet, reading the contents in the “company” page is still highly recommended as it provides more detailed information about our history, cooperate identity, CSR, and private policies. Of course, Hokwang welcomes you to contact us for further information, product queries and any other issues you would like us to address. In this case, please fill out the form on the Contact Us page and we will reply within one business day. Read More
In the hand dryer section of the FAQ, one can get an overall picture of not only how the technical spec data is calculated but also about the making of hand dryers. This section also addresses the difference between the conventional hand dryers and the high speed hand dryers, which is one of the questions that are most frequently asked by people who are new to the product categories of hand dryers.In addition, as hand dryers are installed in public washrooms such as those in schools, hospital, shopping malls, sports stadiums, and hotels, the explanation of related requirements such as ADA compliance, the ERP directive and the IP ratings are also included in this section. Moreover, Hokwang understands that being “green” is extremely important for buildings and owners nowadays, thus, the LEED credits and power consumption issues are also discussed. Of course, if further information is needed, please do not hesitate to contact us by filling in the form on the Contact Us page. Thank you. Read More
Even though automatic soap dispensers are commonly seen in public washrooms, people may still have multiple questions on this product. Therefore, in this soap dispenser section of the FAQ, Hokwang provides answers to the most asked questions that we have received.For example, people may wonder where they can find the suitable soap for the refill type soap dispenser. People may also wonder when he or she should refill the soap tank. In addition, since soap dispensers are installed in public restrooms, whether the dispenser can be powered by AC or DC power source and the battery life that can be expected are critical as well. Thus, all the above questions can be addressed by going through this FAQ section. Still, if assistance is needed for comparing different models or not knowing which model suits which location the best, Hokwang will be more than happy to share our thoughts with you. Please simply fill in the form on the Contact Us page and we will be sure to answer your inquiry in one business day! Read More
Equipped in public locations such as hotels, restaurants, stadiums, hospitals or schools, safety is definitely the one of most important matters for any commercial restroom products. Therefore, purchasing products with safety approvals is critical when selecting hand dryers and soap dispensers. Yet, different countries may refer to different safety regulations and require different certifications. (For example, an electrical equipment cannot be sold in the North America before passing certain safety tests, this is why UL or CSA is needed. On the other hand, CE is a must in the European countries.) Thus, in this FAQ section, the most commonly seen safety certifications and regulations such as HACCP, CE, LVD, EMC, GS, CB, UL and CSA will be introduced. By going through the below listed questions, one can understand why it is important to have the hand dryer and soap dispenser certified and what are the third party organizations behind these certificates. Read More
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Hokwang Introduction

Hokwang Industries Co., Ltd. is Taiwan supplier and manufacturer in Bathroom Products Industry. Hokwang has been offering our customers high quality Hand dryer, soap dispenser, faucet, flush valve, high speed hand dryer, auto soap dispenser, auto faucet, auto flush valve, customized hand dryer since 1996. With both advanced technology and 30 years experience, Hokwang always make sure to meet each customer's demand.