Even though automatic soap dispensers are commonly seen in public washrooms, people may still have multiple questions on this product. Therefore, in this soap dispenser section of the FAQ, Hokwang provides answers to the most asked questions that we have received.

For example, people may wonder where they can find the suitable soap for the refill type soap dispenser. People may also wonder when he or she should refill the soap tank. In addition, since soap dispensers are installed in public restrooms, whether the dispenser can be powered by AC or DC power source and the battery life that can be expected are critical as well. Thus, all the above questions can be addressed by going through this FAQ section.
Still, if assistance is needed for comparing different models or not knowing which model suits which location the best, Hokwang will be more than happy to share our thoughts with you. Please simply fill in the form on the Contact Us page and we will be sure to answer your inquiry in one business day!

A DC type (use batteries) is more common in the market. However, some models can use both of the AC type (with transformer) and DC type. Among Hokwang’s auto soap dispenser range, HK-800DA and HK-950DA are DC type only, while other models all have optional AC/DC type available. Read More
In general, you can use any soap you find in the market. If it is for home use or office, which do not require a bulk of soap, you can buy soap from supermarket or from the internet. If it is for buildings or other public areas, you can source it from janitorial suppliers. Just remember to use foaming soap when you have an auto foam soap dispenser. Read More
Our wall mounted auto soap dispenser (link): Blinking blue light indicates low battery. Our deck mounted auto soap dispenser (link): Blinking red light indicates low battery. Read More
For most of our wall mounted auto soap dispenser, there’s transparent lens on the cover enable you to see how much soap left. For deck mounted auto soap dispenser, the blinking green light on the LED indicator will remind you to refill the soap tank. Read More
Yes, of course! All the models of Hokwang’s multi-function soap dispensers are equipped with patented changeable pumps which can turn a liquid soap dispenser into a foam soap dispenser or alcohol spray dispenser by simply changing the pump and using the correspondence soap. Also, we have deck mounted and wall mounted foam soap dispensers as well. Read More
For Hokwnag’s liquid soap dispensers, the acceptable viscosity range is from 1 to 3000 mPa, which includes most of the liquid soaps that could be found from the shelf. In regards of foam soap dispenser, foaming soap is required so that the foam soap pump won’t get clogged by the higher viscosity of liquid soap. Yet, there are many different brands that carries foaming soap in the market and our foam soap dispenser can work with any one of them, even those that contain alcohol. Read More
For sure! No matter alcohol gel, alcohol spray or alcohol foam, you can surely find a product that suits your need in Hokwang. We provide sanitizer dispensers in different design, soap tank capacity and installation methods (deck mounted or wall mounted). Sanitizer dispensers are commonly seen at the entrance of hospital, mall, school and stadium…etc. Moreover, for some food processing factories and laboratories, hand sanitizing is set as the last step of hand cleaning process as well. Thus, please do not hesitate to contact us for more information of our auto soap dispenser range! Read More
A: Before we answer this question, we should understand why the soap pump is clogged in the first place. The two most commonly realized reasons are as follows:1. Wrong soap type: usually happens with foam soap dispensers. Since there is a foaming net in the pump, if high viscosity liquid soap is used, the foaming net might be blocked which caused the foam soap pump clogged.If incorrect soap type is the reason of clogged pump, depending on the condition of the current pump, user may simply clean/rinse off the remaining incorrect soap in the pump or change to a new foam soap pump.2. Infrequent usage: this issue occurs more often with liquid soap as the viscosity is relatively high, and after unused for a while the soap may dry up and hardened inside the pump. If this is the case, use clean running water to wash out the remaining soap may solve the problem.In order to avoid this matter in the first place, we would like to recommend our HK-CSD deck mounted soap dispenser series with the below listed reasons.Prevent from using the wrong soap: if incorrect soap type is used against the soap pump, LED will indicate by showing different signals depending on the model.Prevent from infrequent usage: HK-CSD series come with a smart sentinel flush design that activates once automatically if unused for 48 hours to prevent clogging. Read More
Yes. Even though our soap dispensers are originally designed as refillable types to be environmental friendly, we also fully understand that some locations may require disposable soap bags. Thus, disposable soap bags are also available for our auto soap dispensers. We can either fill the disposable soap bags for you in advance or we can ship the empty disposable soap bags to clients to fill at their ends. Please contact us for more information of the disposable soap bags, thank you. Read More
About three decades back, we didn't imagine to wash our hands with liquid soap or foam soap. We had no foam soap or liquid soap dispenser at that time. We used to wash our hands with the bar soap as there were no foam soap or liquid soap dispenser available in the market. We used to wash our body with the bar soap as we didn't have shower gel. But things are different now! We are living in modern era and at present time, there are over 100 kinds of foam soap dispenser and liquid soap dispenser available. Now you might be thinking which one you should use - Foam soap dispenser or liquid soap dispenser? Well, the answer is - it's totally up to you. Read More


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Hokwang AUTO SOAP DISPENSER Introduction

Hokwang Industries Co., Ltd. is Taiwan supplier and manufacturer in Bathroom Products Industry. Hokwang has been offering our customers high quality Hand dryer, soap dispenser, faucet, flush valve, high speed hand dryer, auto soap dispenser, auto faucet, auto flush valve, customized hand dryer since 1996. With both advanced technology and 30 years experience, Hokwang always make sure to meet each customer's demand.