GENERAL

GENERAL

One can find all the basic information of Hokwang in this general section of the FAQ, including the certificates received (ex: IS 9001 and ISO 14001 and many other safety approvals such as UL, CSA, CE, LVD, EMC; also green certificates as the WEEE and RoHs), lead time (sample order around two weeks and formal order around four weeks), OEM/ODM/customize product possibilities and the warranty of our goods. By going through these questions, one can clearly have a general background knowledge of how we do business here at Hokwang.

Yet, reading the contents in the “company” page is still highly recommended as it provides more detailed information about our history, cooperate identity, CSR, and private policies. Of course, Hokwang welcomes you to contact us for further information, product queries and any other issues you would like us to address. In this case, please fill out the form on the Contact Us page and we will reply within one business day.

Yes, we are a professional hand dryer, auto soap dispenser, auto faucet and auto flush valves manufacturer located in Taiwan. We have been in the hygiene industry for more than 20 years. Our factory is ISO 9001 and ISO 14001 certified. In addition, our experiences R&D team are capable of new product design and customized products.Customers are always welcome to visit our factory and our team! Read More
For sample orders, it will be 2 weeks after an order is confirmed. For official/batch orders, it will be 4 weeks after an order is confirmed.However, as we follow made-to-order policy, please contact us with your product inquiry for the most accurate ship date. Read More
We can provide private label service. We have two options: screen print and laser. There’s a MOQ for private label service. Please contact us for more details and terms. Read More
It’s 3 years for hand dryer and 1 year for auto soap dispenser and auto faucet.a. Three Years on Parts. The parts are warranted for a period of three (3) years after the date of purchase. We will provide a replacement for any defective part without charge for the part. Parts used for replacement are warranted for the remainder of the original warranty period.b. No Labor. This Limited Warranty does not include labor or other costs incurred for service, repair, removal, installation, shipping or handling of defective or replacement product or parts. For certain items that are designed to be replaced by the owner, you are solely responsible for any replacement labor. Air filter (if equipped) cleaning is normal consumer-required maintenance. Please refer to the Operating Manual that is included in the packaging for air filter changing procedures.c. Proper Installation. This Limited Warranty applies only to Hokwang products that are installed by a licensed electrician who install products in accordance with all applicable building codes and permits utilizing the Hokwang’s products’ installation and operation instructions and following good trade practices. Read More
Our products have passed international safety standard approvals including UL/CUL, CSA, CE, LVD, EMC, TUV/GS, CB, WEEE, RoHS, etc. These certifications verify the stability and reliability of our company and products. You can find the safety approval marks at each page for different models. For more information, please visit the Certs and Regulations FAQ section, thank you. Read More
Our minimum order quantity per shipment is 200 sets for hand dryer and 300 sets for automatic soap dispensers, auto faucet, and auto flush valve.For OEM products, the MOQ is 500 sets for hand dryer, 1,000 sets for automatic soap dispensers, and 100 sets for auto faucet and auto flush valve. The MOQ for OEM products can be discussed depending on the complexity of OEM products.We still accept orders that do not meet the MOQ. The unit price will be 10% higher and a handling charge will be added. Read More

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Hokwang GENERAL Introduction

Hokwang Industries Co., Ltd. is Taiwan supplier and manufacturer in Bathroom Products Industry. Hokwang has been offering our customers high quality Hand dryer, soap dispenser, faucet, flush valve, high speed hand dryer, auto soap dispenser, auto faucet, auto flush valve, customized hand dryer since 1996. With both advanced technology and 30 years experience, Hokwang always make sure to meet each customer's demand.